1. Introduction
At Neodoot, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you access or use our WhatsApp Business API–based automation platform and related services.
By using Neodoot, you agree to the practices described in this policy.
2. Information We Collect
a) User Information
When you register or use the Neodoot platform, we may collect the following information:
Name, business name, and contact details
Email address and phone number
Billing and payment-related information
Account credentials and configuration data
b) Usage & Technical Information
To ensure platform performance, reliability, and security, we may collect:
IP address and device information
Browser type and operating system
Log data, usage patterns, and interaction history
c) End-User Data
Any data collected or processed through WhatsApp messages with your customers is controlled by you.
Users are solely responsible for obtaining lawful consent from their end-users before collecting, storing, or processing any personal data via WhatsApp communications.
3. How We Use Information
We use collected data strictly for legitimate business purposes, including:
Providing, operating, and maintaining Neodoot services
Improving platform functionality and user experience
Sending service-related notifications, updates, and support communications
Ensuring compliance with applicable laws, regulations, and Meta (WhatsApp) policies
We do not use personal data for purposes unrelated to service delivery.
4. Data Sharing & Disclosure
Neodoot does not sell, rent, or trade user data.
We may share information only in the following circumstances:
With trusted third-party service providers who assist in platform operations, under strict confidentiality and data protection obligations
When required by law, legal process, or governmental request
To protect the rights, security, or integrity of Neodoot, its users, or the public
5. Data Security
We implement appropriate technical and organizational security measures to protect data against unauthorized access, loss, misuse, or alteration.
Users are responsible for:
Maintaining the confidentiality of their login credentials
Restricting unauthorized access to their accounts
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Fulfill contractual and legal obligations
Resolve disputes and enforce agreements
Data that is no longer required is securely deleted or anonymized.
7. User Rights
Subject to applicable laws, users may have the right to:
Access their personal data
Request correction or updates
Request deletion of data
Raise concerns regarding data processing
Requests can be submitted to our support team for review and action.
8. Updates to This Privacy Policy
Neodoot may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
Material changes will be communicated through the platform or via email. Continued use of the service constitutes acceptance of the updated policy.
9. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact us:
Email: support@neodoot.com
Address: Jaipur Rajasthan, India